Job Description: 1. Report to Head of Technical 2. Responsible for system design, configuration, total system integration, testing, installation and commissioning. 3. Plan, design and implement advanced infrastructure project especially on Wireless Infrastructure Project 4. Develop and implement project strategy to meet project time line 5. Job scope includes Configure and Monitoring Wireless equipments, Routers, Ethernet and Gigabit switches, VOIP Components, remote access technologies such as VPN ..... (continued)

Responsibilities: 1. Provide 1st Level Support and technical assistance to users through phone, Messenger, emails and fax. 2.Open / Log ticket into Helpdesk System, escalate to appropriate personnel for 2nd Level Support 3.Update, follow up and close tickets regularly in the Helpdesk System and proactively target to minimize pending / open tickets 4.Provide proactive call management function to users or requestors on IT hardware, software, network and operating system incidents 5.Act as single point of ..... (continued)