Position with a company specialized in retail management systems and solutions.

Responsibilities:
1. Provide 1st Level Support and technical assistance to users through phone and remote dialing.
2. Open / Log ticket into Helpdesk System, escalate to appropriate personnel for 2nd Level Support.
3. Update, follow up and close tickets regularly in the Helpdesk System and proactively target to minimize pending / open tickets.
4. Act as single-point of contact to provide professional helpdesk support to end user or requestor.
5. Record and alert all incidents reported.
6. Provide regular reports and ensure service levels are met.

Requirements:
1. Degree/Diploma/Certificate in Computer Studies / Computer Science / Electrical & Electronic Engineering / Computer Engineering / related field from a reputable university or higher learning institution.
2. Must be able to converse and write in English & Bahasa Malaysia.
3. 1 position required candidate that able to converse in Chinese (Cantonese) to support Hong Kong & Macau market.
4. Must be able to perform overtime and staggered shifts including weekends and public holidays.
5. Good communication skills and a team player.
6. Computer literate.
7. Fresh graduate encourage to apply.

Benefits:
1. Work on shift or standby basis.
2. Attractive remuneration package with contractual bonus will be offered.
3. Comprehensive Insurance coverage.
4. Medical benefits & various Leaves entitlement.
5. Training & Development opportunities.

It is unlawful to employ a person who does not have permission to live and work in Malaysia. Unless the advert states otherwise, please ensure you have this permission before applying.