Responsibilities:
1. Provide 1st Level Support and technical assistance to users through phone, NetMeeting, emails and fax.
2.Open / Log ticket into Helpdesk System, escalate to appropriate personnel for 2nd Level Support
3.Update, follow up and close tickets regularly in the Helpdesk System and proactively target to minimize pending / open tickets
4.Provide proactive call management function to users or requestors on IT hardware, software, network and operating system incidents
5.Act as single point of contact to provide professional helpdesk support to end user or requestor
6.Troubleshoot incidents and providing recovery, fixes where possible and escalate more complex incidents where necessary
7.Record and alert all incidents reported.
8.Provide regular reports and ensure service levels are met
Requirements:
1.Possess at least a Bachelor's Degree/Diploma in Computer Science/Information Technology or equivalent in a related field of study
2.Experience in similar field and capacity would be an added advantages.
3.Experience in supporting Networking or System Applications (DNS, DHCP, NMS, Email and etc)is an advantage.
4.Possess good communication and interpersonal skills.
5.Must be willing to work on shifts
6.Malaysian Citizen only.
Interested candidates are encouraged to email your resume stating your current and expected salary with your recent photograph.
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