Customer Service Executive

Ulu Langat, Selangor 19 July

MR D.I.Y.

  • Description

    Job Description:

    Handle customer’s phone calls, live chats, web form and emails regarding online merchandise, account management and service orders in a professional manner.
    Document all customer’s queries, issues and inputs in ticketing system.
    Track and trace parcels upon customer’s requests.
    Ensures prompt and proper resolution of customer queries by providing additional information or receive assistance from internal operation team and solve it from our end.
    Assist on exchange and refund process requested by customer.
    Adhere to company’s process, guidelines and procedure.
    Responsible in following up unresolved issues and resolve it within stipulated times.
    Liaise with outlets and warehouse for order management.
    Able to work on ad-hoc tasks if required.
    Ensure all performance meet SLA and KPI.
    Providing weekly report to manager.
    Contribute ideas in constantly improving our services and identify areas of improvement.

    Requirement:

    At least 1 year of working experience in E-commerce/Call Centre/Customer Service required.
    Excellent command in English and Bahasa Malaysia (spoken and written).
    Energetic and passionate about online marketing and social media, internet savvy, and digital devices literate is a must.
    Positive driven and independent attitude.
    Able to work with minimal supervision.
    Excellent interpersonal, writing and communication skills.
    Customer orientation, team interaction, problem solving, multi-tasking skills required.
    Punctual, regular and consistent attendance.

    Salary Range: RM2300 - RM2800

    IMMEDIATE VACANCY!!!
  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Malay ,English
  • Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
  • Driver's license: Car ,Motorcycle
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Service Executive

  • Recruiter

    MR D.I.Y.

  • Location

    Ulu Langat, Selangor

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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