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Customer Service Officer

$ 3,500.00 monthly Kuala Lumpur, Kuala Lumpur 4 May

Intelek Talent Solutions Sdn. Bhd. (499494-M)

  • Description

  • - Workplace: Jalan Ampang, KL
    - Employment Type: Permanent (Entitled for all permanent staff's benefits)
    - Basic Salary: Up to RM3,500
    - KPI Incentive (Paid on a quarterly basis - Up to RM2,200)
    - Shift Allowances (Up to RM450 based on the shifts)
    - Working Days: 5 days' work, 2 days off (Day off is not necessary to be on a weekend or a public holiday)
    - Working Hours: 9 hours per day with an hour break - Rotating shifts
    • Morning shift: The earliest shift starts at 6am
    • Afternoon shift: The latest shift ends by 2 or 3 am
    • Night shift: The latest shift ends by 7am (ONLY for male candidates)

    Job Description:
    • Handle customers’ inquiries and requests pertaining to resolve issues and service complaints to ensure customer satisfaction.
    • Follow processes in accordance with call center standards to ensure contact handling accuracy and operational effectiveness.
    • Provide excellent customer support that leaves the customer happy and satisfied; follow up as and when necessary.
    • Note: No sales is required.

    Requirements:
    • Completed SPM/ STPM/ Certificate/ Pre-U with minimum 5-6 years of working experience from the inbound contact center environment, OR.
    • Graduated in Diploma with minimum 2-3 years of working experience from the inbound contact center environment, OR.
    • Graduated in Degree/ Masters with the most recent working experience being in an inbound contact center environment, OR.
    • Fresh Degree/ Masters Graduate (Graduated in end of 2020 or in 2021 ONLY).
    • Excellent communication skills in English and Bahasa Malaysia.
    • Able to work in rotating shifts, weekends and/ or public holidays.

    Interested applicant's kindly email your updated resume Ms.Gayathiry at *********@intelek.com.my.
    ONLY shortlisted applicants will be contacted for an interview session.
  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: High school
  • Availability for travel: No
  • Availability for change of residence: No

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