Customer Service Representive, Kulai
$ 3,500.00 monthly Kulaijaya, Johor 10 December
Description
- JOB DESCRIPTION:
• Entering purchase orders into ERP system.
• Handling of RMA process in coordination with Sales & Customers.
• Responsibility for order confirmation within 3 “open” days whenever possible and / or informing the Customers of delays, etc.
• Following up Customer’s credit limits in coordination with the Finance department. In case of payments due, ensuring shipments are not delayed by coordinating with Sales & Customers.
• Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock, backlog, etc.
• Following up order flows in coordination with production planning and material supply.
• Reporting to Sales in case of deviation from delivery time forecast, allowing for sufficient time to react accordingly.
• Supporting Sales with presentations for important Customers visits with background data (e.g. order history, RMA, backlog, prices, etc.)
• Participating in continuous improvement of ERP database.
• Following adequate training to acquire the necessary knowledge of our products.
Inside Sales related
• Daily contact with Customers: reviewing stock level, backlog
• Following up Customers who have not ordered for a long time e.g. 12 months, checking products purchased and current availability.
• Preparing order forms for sample requests
• Contact assigned customers to review their needs and negotiate orders when possible - Number of vacancies: 1
- Minumun level of education: Bachelor´s Degree
- Years of experience: 1
- Availability for travel: No
- Availability for change of residence: No
Requirements
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Ad summary
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Customer Service Representive, Kulai
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Recruiter
-
Location
Kulaijaya, Johor
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Work type
Full Time
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Type of contract
Permanent contract
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Salary
$ 3,500.00 monthly
- Apply now
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