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Customer Service Representive, Kulai

$ 3,500.00 monthly Kulaijaya, Johor 10 December

Agensi Pekerjaan CityRecruit Sdn Bhd

  • Description


    • Entering purchase orders into ERP system.
    • Handling of RMA process in coordination with Sales & Customers.
    • Responsibility for order confirmation within 3 “open” days whenever possible and / or informing the Customers of delays, etc.
    • Following up Customer’s credit limits in coordination with the Finance department. In case of payments due, ensuring shipments are not delayed by coordinating with Sales & Customers.
    • Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock, backlog, etc.
    • Following up order flows in coordination with production planning and material supply.
    • Reporting to Sales in case of deviation from delivery time forecast, allowing for sufficient time to react accordingly.
    • Supporting Sales with presentations for important Customers visits with background data (e.g. order history, RMA, backlog, prices, etc.)
    • Participating in continuous improvement of ERP database.
    • Following adequate training to acquire the necessary knowledge of our products.

    Inside Sales related
    • Daily contact with Customers: reviewing stock level, backlog
    • Following up Customers who have not ordered for a long time e.g. 12 months, checking products purchased and current availability.
    • Preparing order forms for sample requests
    • Contact assigned customers to review their needs and negotiate orders when possible

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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