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Healthcare Customer service

$ 3,500.00 monthly Petaling, Selangor More than 30 days

Global leading BPO Company

  • Description

  • Up to RM3800!! Mandarin-English Speaking Healthcare Customer Support @ KL Sentral [Open for Fresh Grads]

    Basic salary RM3500 average + KPI Allowance + EPF + SOCSO
    Professional training provided with basic pay
    Global organization, MNC working environment
    Career development opportunities

    At least a degree holder [Open for Fresh Grads!]
    Good command of English and Mandarin (Both spoken adn written)
    Able to work by the end of May
    Able to travel to KL sentral

    Job responsibilities:
    Support customers primarily through phone or email, including direct contact with Singapore customers and their support partners (e.g. guiding them on how to use health care product or warranty related issues etc)
    Provide accurate and understandable information to all customers and support partners.
    Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
    Accurately record and update customers’ cases into CRM and trackers following appropriate processes.
    Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases in a timely manner..
    Ensure all SLA’s are met appropriately.
    Maintain high levels of customer satisfaction whilst maintaining a professional manner such as remaining polite, patient and courteous with customers throughout the experience.
    Be familiar with all policy, processes, and product knowledge and escalation paths.
    If interested kindly submit your resume to *****.******* with the email subject: Man/Eng CS_KLSentral

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Language(s): Mandarin Chinese ,English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Ad summary

  • Healthcare Customer service

  • Recruiter

    Global leading BPO Company

  • Location

    Petaling, Selangor

  • Work type

    Full Time

  • Type of contract

    Temporary contract

  • Salary

    $ 3,500.00 monthly

  • Apply now

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