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IT Support Engineer

Konx

Kuching, Sarawak 29 March

Kuchingjobs

  • Description

  • Troubleshooting and resolving technical support requests created by our customers
    Answering pre sales technical questions
    Contributing to internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve
    Consistently achieve or exceed qualified monthly quotas
    Other job-related duties as assigned
    Answering pre sales technical questions through ticketing helpdesk and live chat
    Monitoring network, server performance and uptime
    Preparing and stress testing new servers

    Requirements:
    Experience troubleshooting basic and advanced Linux and Windows Server issues
    Friendly customer service
    Knowledge of linux server administration
    Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy
    Growth mindset, with an unrelenting focus on continuously improving your knowledge and skill set
    Outstanding problem solving skill, results-driven approach to execution, and a can do attitude
    Solid understanding of the hosting industry preferably
    You love digging into customer use cases and thinking deeply about how to help customers succeed
    Detail-oriented and extremely organized with an ability to multi-task & prioritize tasks
    Bringing a high-energy, positive mindset every day which embodies our principles

  • Number of vacancies: 2
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • IT Support Engineer

  • Recruiter

    Kuchingjobs

  • Location

    Kuching, Sarawak

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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