Key Account ManagerBangsar RM8500

$ 8,500.00 monthly Kuala Lumpur, Kuala Lumpur 4 October

Chis International Technical Resource Sdn Bhd

  • Description

    Key Account Manager
    Annual leave for managerial level from 18 days onwards and executive is from 14 onwards
    Medical + insurance coverage
    Special incentive for good attendance, etc

    SUMMARY:
    Continually look for opportunities to improve our day-to-day execution of the service we deliver to our accounts on a global basis, as well as identify business development opportunities that will increase annual GP contribution.


    ESSENTIAL FUNCTIONS:
    The two key duties of a Key Account Manager (KAM) are business retention and development and both include tactical and strategic responsibilities.

    Tactical Responsibilities
    Tactical retention responsibilities for assigned accounts include:
    • Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
    • Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
    • Penetrate organizational structure and develop relationship beyond main points of contact
    • Ensure each branch servicing the account understands the SOPs and executes accordingly
    • Maintain rates and assess yields on a monthly basis
    • Monitor account for timely payments and assist with collections on past due invoices
    • Set up internal reports to monitor our performance in meeting critical milestones
    • Immediately communicate any issues or exceptions to Operations
    • Enter all meeting notes, action items, complaints, compliments into CRM and distribute to appropriate people in global network
    • Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
    • Manage and lead business reviews; establish a quarterly review cycle, at a minimum
    • Engage Sales and Operations to participate in client meetings, presentations, and business reviews
    • When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
    • Update status of progress on business opportunities through company’s CRM platform
    • Utilizing company’s CRM platform to enhance sales activity like sending sales lead and quotations.
    • Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
    • Ensure all company policies and regulatory requirements are adhered to
    • To align with company’s Credit Management Policy and ensure AR collection are met


    Strategic Responsibilities
    • Working together with Regional / Global Account management Leaders for a synergistic approach.
    • Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
    • Continuously pursue and implement more efficiency and cost reduction measures
    • Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
    • Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
    • Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions
    • To promote JAS Forwarding brand name in the market

    QUALIFICATIONS:
    • Diploma / Degree in Sales, Marketing, Business Administration / Logistics or equivalent.
    • 6-8 years of applicable business development / sales experience providing solutions in Ocean & Air Freight Forwarding
    • Excellent organizational skills
    • Excellent written and verbal skills, including presentation

    SKILLSAND EXPERIENCE:
    • Minimum five years’ experience in the industry, or a related service industry
    • Minimum one-year operational experience in the service(s) the account utilizes
    • Good analytical and program management skills; ability to define, develop and document business processes and procedures
    • Strong customer service, problem-solving, and interpersonal skills
    • Able to work with cross functional department at both local and overseas office
    • Internal/external sales skills

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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