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Operation ExecutiveChinese Malaysian Only

Kulaijaya, Johor 19 December

Agensi Pekerjaan CityRecruit Sdn Bhd

  • Description

    JOB DESCRIPTIONS:


    1. Responsible for maximizing driver retention, trips per driver, and passenger retention.
    2. Sets out and implements key SOPs for various processes, communicates SOP to relevant department the implementation of these SOPs (including how to address customer feedback, payments failures).
    3. Communicate with drivers via formal and informal channels to inform them of the latest developments in the app and seek their feedback.
    4. Analyse and monitor relevant driver KPI metrics (e.g. online hours, acceptance rate, cancellation rate, customer rating) and implement initiatives to improve the health of the driver community as needed.
    5. Monitors efficiency of the current processes; implement changes to optimize efficiency.
    6. Any other task assigned by the superior and other ad-hoc activities.
  • Requirements

  • Minumun level of education: High school
  • Years of experience: 2
  • Language(s): English ,Mandarin Chinese
  • Availability for travel: No
  • Availability for change of residence: No

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